Shipments and returns

Your pack shipment

Packages are generally dispatched within 3 days after receipt of payment and are shipped  and drop-off with signature. If you prefer delivery with installation of product, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will call you before delivery.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Delivery costs are calculated by our website according to the total weight and volume of the ordered items and the final destination. Quotation is automatically provided before checkout. All items are delivered to your address on the floor. Delivery costs do not include assembling (if needed) or unpacking of the items.

In the event of the customer's absence at the time of the delivery, the carrier will leave a delivery notice at the delivery address given by the customer.

If after the period indicated by the carrier, the customer has not collected the products, the products will be returned to Incitta which reserves its right to refund the customer the price of the products, the postage costs remaining payable by the customer.

An error in delivery address, delivery location or any other problem resulting in the need to make a new delivery will be billed to the Customer at the actual cost of the new delivery, which will be subject to the payment of these additional fees

Please check all items ordered are delivered and if possible inspect the items for any damages when delivered. We will not be able to refund any damaged item if the damage has not been claimed on the delivery document.

Returns are under the responsibility of the customer to attard-trans, PA les jonquilles , 13170 Les pennes-Mirabeau