Legal Notice :

Name and corporate name  : Incitta.Ltd

Share capital : 40 000 £

Headquarters : 220 vale road - TN9 1SP - Tonbridge - Royaume-uni

 Company House N° : 1828276

Site host : OVH



The purpose of these General Terms of Sale is to define the rights and obligations of the parties in the context of on-line selling of products proposed in this e-shop by is take effect january 01 2022




The photographs of the products on the Site are not contractual. Incitta shall not be liable in case of errors or alterations resulting from the processing of these photographs.We have tried to get the most approaching colors of our products on the website but it is almost impossible to get the « real colors » due to the configurations of the users' screen.The difference in perception of shapes and colors between the Products and the photographs or graphics presented on the Site does not constitute a non-compliance of the Product delivered.


Any order form signed by the customer by an "approval click" shall constitute an irrevocable commitment .If you are placing an order for an item that by law we are only permitted to sell to customers who are 18 years or older, then by clicking the order confirm button you are also confirming to us that you are 18 years or older.

Once the Product has been selected by the Customer on the Website page, the following page displays the chosen Product, the description, the characteristics, the time and the delivery area. The Customer will then have to select the quantity and if necessary the color before adding the Product to his basket


Prices are indicated in Euros. For a delivery inside the EU, the prices include the VAT applicable at the date of the order.Any change in the rate will be reflected in the prices of the Products after the effective date of the new applicable rate.

The purchaser is guaranteed the price posted on the Site at the time of purchase.

The price fixed at the time of purchase is firm and does not include the shipping costs which are extra. Said costs will be indicated in the confirmation of the order.

The customer undertakes to pay the total price of the products (price of products and shipping costs) as stipulated on the Site

In the event that, for any reason (opposition, refusal of the issuing center ...), the debit of the sums due by the Customer would be impossible, the order can not be validated by Incitta and the Customer will not book.


You may cancel your order with us up to the end of the fourteenth day from the date your order was placed. To cancel your order you must notify us in writing to with your order reference number. If your order is not in stock at our warehouse, it will be put into production at our factory within 14 days of your order. Once the order has gone into production, it cannot be cancelled.

During the withdrawal period, the customer shall be liable for the product. If the product is damaged or destroyed during the customer's custody, this latter will bear all the consequences thereof. 


You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors.

All Site design, text, graphics, and the selection and arrangement thereof are Incitta Ltd, all rights reserved, or in the case of product material, all text and graphics are Copyright protected by the original owner, all rights reserved.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.


Incitta include a 2-year guarantee on the products used .

Our guarantees provide full cover against mechanical breakdown through normal use. The said warranty does not cover damages or dysfunctions due to non-compliance with directions for use of the product.In the context of the above guarantees, however, are not covered: - deteriorations related to a lack of care or failure to observe the precautions and advice of reception, assembly, use, maintenance and storage of furniture, - halos or tasks related to the use of greasy products, - corrosion departures resulting from scratches or abrasions due to use and not removable through normal cleaning and maintenance, -

Incitta can not be held liable, including for legal and commercial warranties, in the following cases: - Storage of Products in abnormal or incompatible conditions, - Misuse, use for professional purposes, use diverted from the Product, - Negligence, lack of maintenance

To implement the warranty, the customer shall return the product at their own expenses to Incitta, with the original invoice.

Incitta undertakes to return an identical product at its expenses, except in case of stock out or a withdrawal of the concerned product from the range proposed by Incitta. In this later case, Incitta will refund the customer.


Under the Consumer Protection (Distance Selling) Regulations 2000, you have the legal right to return your order within fourteen (14) working days of receipt of the goods.. 

Please note that you are responsible for the costs of sending and returning the items to us unless we delivered the item to you in error. All return items must have original tags and packaging; and has not been installed, used, or modified. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

A few exceptions to note: * Non-returnable Items. We cannot accept returns on items that are personalized or customized to your specifications

We remind you that if you receive a product damaged in transit and if you have recorded this damage on the delivery sheet - all return charges will be at Incitta's expense. If you receive a faulty product, return charges will be borne by Incitta as well