TERMS AND CONDITIONS OF USE

PURPOSE

The purpose of these General Terms of Sale is to define the rights and obligations of the parties in the context of on-line selling of products proposed in this e-shop by incittashop.it is take effect january 01 2019

AREA OF THE OFFER

Europe - FWI 

DESCRIPTION OF PRODUCTS

The photographs of the products on the Site are not contractual. Incitta shall not be liable in case of errors or alterations resulting from the processing of these photographs.We have tried to get the most approaching colors of our products on the website but it is almost impossible to get the « real colors » due to the configurations of the users' screen.The difference in perception of shapes and colors between the Products and the photographs or graphics presented on the Site does not constitute a non-compliance of the Product delivered.

ORDER

Any order form signed by the customer by an "approval click" shall constitute an irrevocable commitment .If you are placing an order for an item that by law we are only permitted to sell to customers who are 18 years or older, then by clicking the order confirm button you are also confirming to us that you are 18 years or older.

Once the Product has been selected by the Customer on the Website page, the following page displays the chosen Product, the description, the characteristics, the time and the delivery area. The Customer will then have to select the quantity and if necessary the color before adding the Product to his basket

PERSONAL INFORMATION

We do collect certain Personal Information from you . We treat all your Personal Information as confidential . We will keep any information on a secure server and we will fully comply with all applicable UK privacy regulations and consumer legislation.The Customer has a right of access, rectification and deletion of personal data concerning him, collected and processed by Incitta. It may at any time make use of this right by accessing, once authenticated on the Site, under the heading "My Info" in which it will be able to update the personal data recorded on its customer account.

COOKIE POLICY

We use cookies when you visit our Site  to analyze the web traffic, to optimize the performance and content of the website and to promote trust and security. Cookies are small text files that are stored by your Internet browser on your computer. While our cookies may change from time to time, we generally use the following types of cookies:

Functionality cookies, which allow you to navigate the site and use our features.

Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site, and to identify ways to improve both its functionality and your shopping experience. 

PRICE AND PAYMENT

Prices are indicated in Euros. For a delivery inside the EU, the prices include the VAT applicable at the date of the order.Any change in the rate will be reflected in the prices of the Products after the effective date of the new applicable rate.

The purchaser is guaranteed the price posted on the Site at the time of purchase.

The price fixed at the time of purchase is firm and does not include the shipping costs which are extra. Said costs will be indicated in the confirmation of the order.

The customer undertakes to pay the total price of the products (price of products and shipping costs) as stipulated on the Site

In the event that, for any reason (opposition, refusal of the issuing center ...), the debit of the sums due by the Customer would be impossible, the order can not be validated by Incitta and the Customer will not book.

DELIVERY  :

Delivery costs are calculated by our website according to the total weight and volume of the ordered items and the final destination. Quotation is automatically provided before checkout. All items are delivered to your address on the floor. Delivery costs do not include assembleing (if needed) or unpacking of the items.

In the event of the customer's absence at the time of the delivery, the carrier will leave a delivery notice at the delivery address given by the customer.

If after the period indicated by the carrier, the customer has not collected the products, the products will be returned to Incitta which reserves its right to refund the customer the price of the products, the postage costs remaining payable by the customer.

An error in delivery address, delivery location or any other problem resulting in the need to make a new delivery will be billed to the Customer at the actual cost of the new delivery, which will be subject to the payment of these additional fees

Please check all items ordered are delivered and if possible inspect the items for any damages when delivered. We will not be able to refund any damaged item if the damage has not been claimed on the delivery document.

 

ORDER CANCELLATION :

You may cancel your order with us up to the end of the fourteenth day from the date your order was placed. To cancel your order you must notify us in writing to info@incittashop.com with your order reference number. If your order is not in stock at our warehouse, it will be put into production at our factory within 7 days of your order. Once the order has gone into production, it cannot be cancelled.

During the withdrawal period, the customer shall be liable for the product. If the product is damaged or destroyed during the customer's custody, this latter will bear all the consequences thereof. 

INTELLECTUAL PROPERTY AND RIGHT TO USE

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors.

All Site design, text, graphics, and the selection and arrangement thereof are Incitta Ltd, all rights reserved, or in the case of product material, all text and graphics are Copyright protected by the original owner, all rights reserved.

CLAIM

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

GUARANTEES

Incitta include a 2-year guarantee on the products used .

Our guarantees provide full cover against mechanical breakdown through normal use. The said warranty does not cover damages or dysfunctions due to non-compliance with directions for use of the product.In the context of the above guarantees, however, are not covered: - deteriorations related to a lack of care or failure to observe the precautions and advice of reception, assembly, use, maintenance and storage of furniture, - halos or tasks related to the use of greasy products, - corrosion departures resulting from scratches or abrasions due to use and not removable through normal cleaning and maintenance, -

Incitta can not be held liable, including for legal and commercial warranties, in the following cases: - Storage of Products in abnormal or incompatible conditions, - Misuse, use for professional purposes, use diverted from the Product, - Negligence, lack of maintenance

To implement the warranty, the customer shall return the product at their own expenses to Incitta, with the original invoice.

Incitta undertakes to return an identical product at its expenses, except in case of stock out or a withdrawal of the concerned product from the range proposed by Incitta. In this latter case, Incitta will refund the customer.

RETURN POLICY

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the legal right to return your order within fourteen (14) working days of receipt of the goods.. 

Please note that you are responsible for the costs of sending and returning the items to us unless we delivered the item to you in error. All return items must have original tags and packaging; and has not been installed, used, or modified. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

A few exceptions to note: * Non-returnable Items. We cannot accept returns on items that are personalized or customized to your specifications

We remind you that if you receive a product damaged in transit and if you have recorded this damage on the delivery sheet - all return charges will be at Incitta's expense. If you receive a faulty product, return charges will be borne by Incitta as well